What is our cancellation fee?

• Less than 24 hours notice of a cancellation, missed or rescheduled appointment – full fee applies.
• Between 24-48 hours notice of a cancellation, missed or rescheduled appointment – 50% fee applies.

 

Why do therapists charge cancellation fees?

It aims to reduce the income lost from client cancellations, late rescheduled or missed appointments. If a client cancels or reschedules the therapist loses that income.

Most practices report between 10-30% of clients cancelling or requesting last minute rescheduling. This means a therapist will lose up to 30% of their income a week which is not great. We only charge for cancellations with less than 48 hours notice, but often those with 3-4 days notice can not be recouped by new bookings. 

We have also found that having a cancellation policy reduces the level of late cancellations or rescheduled appointments.